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The social housing self-service revolution

Peter Graddon, director of Omfax Systems, providers of Keyfax, dynamic scripting solutions for the social housing sector. Customer service in social housing is undergoing a dramatic digital transformation, with the growth of multi-channel contact centres and online self-service tools, which... View Article

Construction product manufacturers pessimistic of growth

The CPA’s State of Trade Survey for 2017 Q2 reveals that UK construction product manufacturers experienced growth in sales and activity for the 17th consecutive quarter, but higher input costs and rising uncertainty has dampened manufacturers’ views for the near-term... View Article

Tories right to back social housing, says luxury housing chief

The developer behind a one of Britain’s most valuable housing schemes has welcomed Theresa May’s plans to prioritise social housing but warned against repeating Margaret Thatcher’s mistakes. Great Marlborough Estates (GME) co-founder Dean Clifford said it was about time politicians... View Article

A step towards electrical safety in the PRS

Chairman of the NAPIT Trade Association, Frank Bertie, discusses NAPIT’s new Electrical Installation Safety Record Summary (EISRS) document and how it can help NAPIT inspectors and their customers. With the Government facing increasing pressure to improve electrical safety in the... View Article

Aluminium veteran shares a lifetime of experience

Wayne Maycock is a well-known figure in the industry, which he has worked in for the past 30 years. Following a life-changing accident, the UK Commercial Sales Manager at aluminium systems company Reynaers is raising money for a new prosthetic... View Article

FSC® – who cares?

Since the Forest Stewardship Council was founded in the early 1990s, its ‘Chain of Custody’ certification process has become recognised globally as the primary standard for sustainable sourcing of timber. Yet, although the UK government’s ‘Timber Procurement Policy’ guidance, in... View Article

Electricity kills – landlords deserve clarity around safety

The Housing and Planning Act has made it on to the statute books and it includes electrical safety provisions for the private rented sector. Phil Buckle, director general of campaigning consumer charity Electrical Safety First, explains why electrical checks are necessary. Electricity kills one... View Article
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