29 organisations are now using the Resettlement Passport, a tenancy skills course aimed at giving vulnerable people the skills and confidence to sustain a tenancy. Born out of the charity Local Solutions’ work with homeless young people in the Liverpool City Region, the course is interactive, practical and now available in an online format.
It was Highly Commended at the recent UK Housing Awards in the category of ‘Innovation of the Year.’ Organisations using course include housing associations, leaving care teams and services supporting the homeless; people with mental health and substance misuse issues and people leaving prison.
“We started using the Resettlement Passport with the aim of providing new tenants with the skills they need to successfully sustain a tenancy and reduce arrears levels and minimise risk of future tenancy failure. We wanted our tenants to increase their social capital, linking them with local organisation and services and ensuring they understood their responsibilities as tenants and knew who to contact.” Emma Benney, Voids and Lettings Officer at Bracknell Forest Homes
The Resettlement Passport has particular relevance in the current climate where welfare reform, the increased cost of living and cuts to support services are placing vulnerable people at greater risk of falling into rent arrears and losing their tenancies. 92% of people say that completing the course has given them greater confidence around managing a tenancy and feedback from learners has been very positive.
“This course made me feel more confident about managing my bills and my home.”Kayleigh, supported by Local Solutions’ Liverpool Supported.
Find out more about the Resettlement Passport by visiting their stand at the CIH conference or at www.resettlementpassport.org.uk.