Plumb Centre has announced a new identity for its parts business that puts even greater focus on heating spares, availability, and service support for the trade and social housing sector.
Parts by Plumb Centre is designed to meet the urgent needs of landlords, housing associations, and framework providers, who face increasing pressure to carry out maintenance and repairs quickly and efficiently. With same-day availability and a renewed focus on heating spares and service support, the proposition helps customers deliver fast, reliable fixes, keeping tenants’ homes warm, safe, and compliant.
With over £15 million of stock held locally across 400+ branches, 200,000 parts in distribution centres, and access to 550,000 heating spares from over 100 manufacturers, Plumb Centre is increasing local availability and reducing repair delays for engineers working in social housing.
Dave Woodward, Director of Key Accounts – Social Housing at Plumb Centre, said:
“When a tenant is without heating or hot water, every hour counts. Our customers told us next-day isn’t good enough anymore, they need same-day solutions. By strengthening our commitment to parts and investing more stock into our local branches, we’re helping housing providers hit first-time-fix targets, cut costs, and improve tenant satisfaction.”
Parts by Plumb Centre is designed around speed, reliability, and smarter service for engineers. It gives housing maintenance teams and contractors instant access to the parts that matter most:
- Same-Day Availability: £15m of critical heating spares held locally for immediate collection.
- Digital Van Stock Solutions: Tools to help housing teams track, restock, and manage parts efficiently.
- Parts Finder App & PartsArena: Online boiler diagrams and instant ordering to identify and source the right part first time.
- Alternative Genuine and Reconditioned Parts: Cost-effective options without compromising quality, helping budgets go further.
- Test Equipment & Calibration Services: Supporting annual checks and compliance for in-house teams.
Stuart Morton, Parts Director at Plumb Centre, also added:
“We’re laser-focused on availability, range, and trade support. Whether it’s at the counter or through the app, we want customers to know that we’ve got their back – with the parts they need, when they need them.”
Parts by Plumb Centre already supports over 400 social housing customers nationwide, providing parts through major frameworks such as Scotland Excel, Procurement for Homes and EEM.
By improving stock availability and introducing digital van stock monitoring, housing providers are seeing measurable improvements in first-time-fix rates, reduced tenant disruption, and fewer decant costs for vulnerable residents.
From genuine to reconditioned and alternative genuine parts, every item meets the same quality standards, helping to cut repair times, control costs, and keep more tenants with heating and hot water.