Bristol-based care and housing charity Brunelcare, is delighted to share the results of its 2026 Customer Satisfaction Survey, showing another year of progress and growing confidence from the people who rely on its services.
The survey, carried out between January and March 2026, was sent to more than 1,700 customers across sheltered and extra care housing, the retirement village, care homes, and community services. With a 45% response rate, the feedback offers a clear and meaningful picture of how customers feel about the support they receive.
For the third year running, Brunelcare’s overall satisfaction score has increased, this year rising above 90%. This progress reflects the charity’s ongoing commitment to providing high‑quality,
Highlights from the 2026 Survey Housing results
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92% of customers say they have home where they feel warm and comfortable
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90% say Brunelcare provides a home that is well-maintained
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89% are satisfied with Brunelcare’s repairs service
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86% agree that ‘Brunelcare treats me fairly and with respect’
In Brunelcare’s retirement village, Woodland Court, 88% of respondents said they were satisfied that their home is safe. 100% of all respondents at the site were satisfied with the time taken to complete their most recent repair.
David Bull, Head of Housing said: “We’re thrilled to see customer satisfaction continue to rise for the third year in a row. These results are a testament to the dedication of our teams across all services and our commitment to listening to customers and acting on what they tell us. Helping people feel safe, respected, and supported is at the heart of everything we do.
The results for rented sheltered and extra care housing residents form part of the Tenant Satisfaction Measures, which are a requirement of the Regulator of Social Housing. Full survey results can be found on Brunelcare’s website: https