The social housing self-service revolution

Peter Graddon, director of Omfax Systems, providers of Keyfax, dynamic scripting solutions for the social housing sector. Customer service in social housing is undergoing a dramatic digital transformation, with the growth of multi-channel contact centres and online self-service tools, which... View Article

Combining dry screed with underfloor heating in retrofits

Incorporating screedboard and underfloor heating in your home can provide acoustic and thermal benefits. Janeeth Devgun of CCF, offers expert insight. Landlords and facility managers are increasingly looking to install flooring solutions that are not just easy to install and maintain,... View Article

Don’t save it for a rainy day

Marley Alutec’s Tony Wereszczynski explains why landlords shouldn’t waste time when choosing rainwater and eaves systems and discusses the new industry standard relevant to the sector and the most recent technical advancements and trends in rainwater products. Specifying rainwater and... View Article

Guarantee your rent

Collecting rent on time is essential for a successful landlord. On behalf of Just Landlords, Rose Jinks explains the benefits of rent guarantee insurance. It’s no secret that a standard home insurance doesn’t offer loss or damage protection to properties... View Article

Adapting for the future: bathroom refurbishment

Antony Newton of refurbishment specialist J Tomlinson addresses the implications a rising elderly population has on bathroom refurbishments and adaptations in the rental sector. Projections show that society will age significantly over the upcoming decades. The number of people aged... View Article
smoke alarms

No smoke without fire

Martyn Walley of Aico looks at the benefits of interconnecting domestic smoke alarms with third-party safety systems and how best to achieve this. Domestic smoke alarm systems used to be pretty much selfcontained affairs – you couldn’t add accessories to... View Article

Eliminating bad air

John Moss of EnviroVent looks at how housing providers can ensure a better level of indoor air quality in their residents’ homes. Dealing with issues caused by condensation and mould growth is a persistent problem for housing maintenance teams. As... View Article

The case for furnished tenancies

Prevalent in the PRS, furnished tenancies remain scarce in social housing despite millions of tenants facing poverty. Helen Campbell of FRC Group explains why landlords must change their ways. Furniture poverty is on the rise and thousands of families and... View Article

High voltage

While gas and fire safety requirements have become paramount across the PRS, the emphasis on electrical protection is yet to catch up. Phil Buckle, of charity Electrical Safety First, explains how this is changing. For almost 20 years, landlords have... View Article

Leaning on innovation

Effi Wolff of Balcony Systems Solutions offers essential safety and maintenance tips on balconies and advises on new cost-saving solutions. Around seven per cent of properties in the UK feature some kind of balcony, but for new developments in urban... View Article

A new dawn: Lambeth Borough Council

Lambeth Council delivered its first directly developed scheme in a decade – including the complex conversion of a heritage building into six social housing flats, writes Teodora Lyubomirova. At first sight, there’s nothing unusual at the corner of the busy... View Article

Refurb to reinvigorate

Updating a bathroom is no easy undertaking, but Chris Tranter of Bristan offers advice on how to tick all the boxes. When it comes to refurbishing social housing, there are several considerations to bear in mind. While the updates should... View Article