Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question: “How do we deliver a truly successful digital customer journey?“
Key themes for 2019
- New & emerging technologies
- Providing customers different ways to interact with their landlord
- Remaining customer-centric when it comes to design
- The power of social media in channel shift programmes
- Looking beyond repairs and payments when it comes to self-service
- Strategies for onboarding customers
- Lessons learned from the front line
Speakers
This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. The following speakers have been confirmed:
- Chris Masey, Amazon
- Chris Reed, Yarlington Housing Group
- Sheila Starr, Radian
- Karl Dickman, HomeGroup
- Oli Price-Bates, LiveWest
- Karen Stevens, Stonewater
- Colin Sales, 3C
- Camilla Busbridge, Active Housing
- Charles Brooks, 3C
- Richard Harvey, Housing Solutions