Digital Self-Service in Housing 2019

Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question: “How do we deliver a truly successful digital customer journey?“

Key themes for 2019

  • New & emerging technologies
  • Providing customers different ways to interact with their landlord
  • Remaining customer-centric when it comes to design
  • The power of social media in channel shift programmes
  • Looking beyond repairs and payments when it comes to self-service
  • Strategies for onboarding customers
  • Lessons learned from the front line


This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. The following speakers have been confirmed:

  • Chris Masey, Amazon
  • Chris Reed, Yarlington Housing Group
  • Sheila Starr, Radian
  • Karl Dickman, HomeGroup
  • Oli Price-Bates, LiveWest
  • Karen Stevens, Stonewater
  • Colin Sales, 3C
  • Camilla Busbridge, Active Housing
  • Charles Brooks, 3C
  • Richard Harvey, Housing Solutions