Zoopla comment on Renters Reforms

Richard Donnell, Executive Director of Research & Insight at Zoopla comments: “With the backdrop of the cost of living crisis putting pressure on renters, these reforms are welcome and timely, particularly as they’re largely focused on boosting the quality of... View Article

Strong criticism of plans to revive RTB for HA tenants

Government plans to introduce the legal right for housing association tenants in England to be able to buy their existing homes at discounted prices have been met with strong objections from across the sector. Since its introduction in 1980 the... View Article

No fault evictions to be outlawed at last

The long-term promise to remove Section 21 ‘no-fault’ evictions from the country’s private rented sector is finally to become a reality after it was included within the Government’s new legislative programme. The procedure allows landlords to evict tenants without giving... View Article

Ombudsman investigating reports of noise complaints

The social housing ombudsman has launched a systemic investigation into noise complaints and is expected to issue a report later this year. The investigation is exploring how social landlords manage reports of noise nuisance and what drives complaints about how... View Article

Clarion strongly criticised for its complaint handling failings

The Housing Ombudsman plans to conduct an investigation of property maintenance  services at the country’s largest social housing landlord after issuing two severe maladministration findings within a few weeks of each other. After the second critical judgement was published Richard... View Article

Complaints against property agents provides mixed feedback

The annual report on complaints made against property agents showed a slight increase in overall numbers, but a reduction in the complaints made against individual agents. The Property Redress Scheme (PRS) is operated by the Hamilton Fraser Group, owners of mydeposits, Landlord Action, Total... View Article